General terms and conditions



Special conditions apply for groups. Promotional codes are not applicable on requests for more than 5 rooms.
Please contact the booking service for further information:


Individual bookings are considered firm only with a valid Credit Card number, expiry date and cryptogram; or with a total or partial prepayment of the stay before the arrival of the customer.


In case of no-show, the entire stay will be charged.

Cancellation and modification

Non-refundable terms

A prepayment corresponding to the entire stay is charged at the time of booking.
The prepayment is not refundable in case of cancellation, modification of the dates of stay or no-show.

Flexible terms

A prepayment of 30% of the total amount of the stay will be requested at the time of booking.
Any cancellation or modification can be made without charge up to 31 days before the day of arrival.
If cancelled 30 days before check-in, 30% of the total amount will be charged.
In case of no-show, 100% of the total amount of the stay will be charged.

Other informations

For any further information concerning our terms and conditions, please feel free to contact our booking service.

Heliopic Hotel Spa Logo White

610, route Blanche
74400 Chamonix Mont-Blanc
Tél : +33 (0)4 50 54 55 56

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